Medical Practice IT
A dermatology practice gets phones, faxes and computers that keep up with clinic days.
- Client
- Sun Dermatology
- Industry
- Dermatology Practice
- Services
- Managed IT · Business Phones · Fax & Scanning
The Challenge
A medical practice runs on paper as much as screens: referrals and records arrive by fax, insurance cards go through scanners at the front desk, and nurses need their own phone lines. Sun Dermatology's clinic also uses a skin imaging system and patient education screens. Each department had different needs, and every jammed scanner or misrouted call slowed the day.
What We Did
Flux Labs set up the practice's phones and fax so each department has its own lines, fax boxes and voicemail that arrives by email. We keep the front desk, nursing, billing and surgery computers running, replace and set up new ones as needed, install and fix printers and scanners, and set up the skin imaging system and patient screens. When something goes wrong, staff send one request and we take it from there.
The result
What changed for Sun Dermatology
Calls and faxes reach the right department, voicemails land in email instead of waiting on a blinking light, and the clinic has one team to call for computers, phones, printers and scanners.
Lessons for other medical practices
- In a clinic, faxes and scanners are as important as the computers.
- Give each department its own lines and fax box so nothing gets lost.
- One local team beats separate vendors for phones, printers and computers.
In this project
Keep your clinic days running smoothly.
On a 15-minute call we'll look at your setup and tell you what it needs.