Healthcare IT · Multiple Locations

A physical therapy practice with three locations and a growing team, set up right every time.

First Choice Physical Therapy logo
Client
First Choice Physical Therapy
Industry
Physical Therapy Practice
Services
Managed IT · Help Desk · Staff Accounts
3
Clinic locations: Lynn Haven, Callaway and Panama City Beach
Day one
New hires start with a computer, email and files ready
390+
Requests handled since August 2023

The Challenge

A growing therapy practice hires often, and every new therapist or front desk person needs a computer, an email account, access to the shared drive and the scheduling system, a spot on the copier and a phone that rings. Every person who leaves needs all of that turned off the same day, because patient records are on the other side of those logins. Across three locations, keeping that straight by hand was a job of its own.

What We Did

Flux Labs handles the whole life of a staff account. The practice sends one request when someone is hired or leaves, and we set up or remove their sign-in, email, shared files, copier access and computer. We keep the computers at all three locations updated and watched, fix the front desk and billing stations, scanners and phones, adjust screen lock settings so unattended computers don't stay open, and help staff find files and records requests when they need them.

The result

What changed for First Choice Physical Therapy

New hires start with everything working on day one, people who leave lose access right away, and the three locations run on the same setup with one help desk behind them.

Lessons for other medical practices

  • One request per hire or departure keeps every account in step.
  • Turning off access the day someone leaves protects patient records.
  • Multiple locations should run on one standard setup.

Make hiring and departures painless.

On a 15-minute call we'll look at your setup and tell you what it needs.

Book a 15-minute call

Book a 15-minute call

A quick call about your business, your setup and what isn't working. If we're not the right fit, we'll say so.

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