About us
A local IT team that picks up the phone
Flux Labs is a locally owned managed IT and cybersecurity company in Panama City, Florida. We look after the technology of businesses and cities across Bay County and the Emerald Coast, so they can get on with their work.
Our story
Built on the idea that IT should be quiet
Flux Labs started with a simple frustration: most small businesses only heard from their IT company when something was already broken, and then got a bill. Jeremy McSpadden built Flux Labs around the opposite idea. Look after the technology every day, catch problems early, explain everything in plain English, and charge one predictable monthly fee.
Since 2001 we've grown into a full managed IT, cybersecurity and communications company. Today we look after medical and dental practices, law and accounting firms, insurance agencies, builders, nonprofits and city governments across Bay County and the Emerald Coast.
We've lived through what the Panhandle throws at businesses, including Hurricane Michael in 2018. That's why we're particular about backups we've actually tested, plans written down before June, and a team close enough to be at your door.
New to managed IT? Our guide What is managed IT? explains how it works.
“Technology should help you grow, not hold you back. My team puts people first: we pick up when you call, explain things in plain English and try to leave every conversation better than we found it.”
How we work
What you can expect from us
- We pick up A technician answers when you call. No phone tree, no overseas call center, no ticket that disappears.
- We speak human No jargon. We explain what happened, what we did and what we'd recommend, in words anyone can follow.
- We prevent, not just fix Monitoring, updates and tested backups mean fewer emergencies, and the ones that do happen are smaller.
- We write it down Every network is documented, every request is recorded and every client can see what we did.
- We're honest about fit We're not right for everyone, and we'll say so on the first call rather than sell you something you don't need.
- We're local We live and work here. When something needs hands-on work, a technician comes to your location.
Who we work with
Businesses and cities that can't afford downtime
We look after small and mid-sized organizations where compliance, uptime and good communication matter. A few of their stories:
City of Springfield
A city pulls scattered department IT into one managed system.
67% faster staff ticket response
Read the storyDaffin Insurance
An agency stops a ransomware attack in real time.
34% productivity gain after migration
Read the storyEmerald Coast Rheumatology
A rheumatology practice trades a slow EMR for a clean HIPAA audit.
53% increase in emr speed
Read the storyWhite & Warren
A law firm keeps its files in-house, with none of the worry.
On-site client files stay on the firm's own server
Read the storySowell & Associates, PA
A CPA firm gets remote access that survives an IRS audit.
Zero compliance issues during irs audit
Read the storyGulf Coast Children’s Advocacy Center
A child advocacy center gets serious security on a nonprofit budget.
92% staff phishing test pass rate
Read the storyOur team
Technicians you'll get to know
Our help desk, engineers and field technicians all work for Flux Labs. The person who answers your call works alongside the person who visits your location, and both can see the full history of your systems.
Every Flux Labs technician is CJIS certified, so we can support police and fire departments and city governments.
Our team holds industry security certifications, including CISSP and Security+.
Help desk, networks, security, phones, cabling, cameras and door access, all in house.
Where we work
Bay County and the Emerald Coast
We're based in Panama City and serve businesses from Panama City Beach and Lynn Haven to Destin, Niceville, Santa Rosa Beach and Pensacola.
Transparency
See how we work before you call
Client dashboard
Each client sees their own IT health score, open requests, computers and reports.
See the demoStatus page
Live status of the systems our clients rely on, with updates during outages.
View statusFree tools and guides
Security checks, calculators and printable guides anyone can use.
Browse free toolsWant to know how we bring a new business on board? Read our process, or refer a business you think we could help.