Our process
Switching IT companies, without the disruption
From the first call to steady, quiet care: every step of how Flux Labs takes on a new client, and what you get along the way.
The short answer
How does Flux Labs take on a new client?
In four stages: a short call to see if we're a fit, a look at your current setup, a planned handoff from your old IT (with a checklist so nothing is lost), then 90 days of getting everything secure, documented and running smoothly. After that it's steady care: monitoring, a help desk that answers, and regular reviews with a plan for what's next.
Switching IT companies is one of those jobs owners put off because they expect disruption. Our process is built so your staff barely notice the switch. Here's every step, what we ask of you, and what you get at the end.
Before you sign
From first call to agreement
- A 15-minute call We learn about your business, your setup and what isn't working. If we're not the right fit, we say so.
- A look at your setup A free IT assessment: computers, network, accounts, backups and security, reviewed on site or remotely.
- A plain-English report What we found, what's urgent, what can wait, and what it would take to fix.
- A clear proposal One monthly fee for ongoing care, and any one-time projects listed separately. No surprises.
The handoff
Working with your current IT company
Most of our new clients are leaving another provider, or an in-house person who's moving on. We send them a structured handoff form covering admin accounts, licenses, domains, the network, backups, vendors and open work. Passwords go into our secure vault, never email.
No current IT at all? We sit down with you instead and fill in an onboarding questionnaire together, in plain English. "Not sure" is always an acceptable answer; we'll find out.
Free for anyone
Our printable guides help any business get organized, whether or not you work with us.
The first 90 days
What happens in your first 90 days
Days 1 to 30
Secure and connect
- Our monitoring and protection on every computer and server
- Two-step login turned on for every account
- Backups set up or checked, and a test restore
- Staff shown how to reach the help desk
Days 31 to 60
Fix and document
- The riskiest gaps from the assessment closed
- Network mapped and documented
- Licenses reviewed and trimmed
- Old accounts and devices cleaned up
Days 61 to 90
Plan ahead
- Computer replacement plan and budget
- Written policies where you need them
- Your client dashboard turned on
- First review meeting: what's done and what's next
After onboarding
What ongoing care looks like
| How often | What happens |
|---|---|
| Every day | Monitoring of computers, servers, network and backups; alerts handled by our team; help desk requests answered |
| Every month | Updates applied after hours, security checks, license and account cleanup |
| Every two weeks | A plain-English recap of the requests we worked on, sent to the people you choose |
| Every quarter | A review of your IT health, security score, open risks and upcoming projects |
| Every year | A budget and replacement plan, a security risk review, and a test of your recovery plan |
Transparency
What you can see along the way
Your client dashboard
An IT health score, open requests, computers, Microsoft 365 or Google accounts and reports.
See the demoEvery request, recorded
Each request gets a ticket number and a note on what we did, so nothing gets lost.
Reports you can share
Security scorecards, backup reports and quarterly reviews, ready for your board, insurer or auditor.
Good to know
Questions about switching
How long does onboarding take?
Most small offices are fully onboarded in 30 to 90 days. Your staff can call our help desk from day one.
Will our staff be disrupted?
Very little. Most of the work happens in the background or after hours. The main change your staff notice is a new number to call, and two-step login if they didn't have it.
What if our current IT company won't cooperate?
It happens. We can recover access to most systems with your authorization as the owner. It takes longer, but nothing stays locked away.
Do we have to sign a long contract?
We'll go over the agreement terms on the first call. We'd rather keep clients because the service is good than because a contract says so.