Small Business IT · Multiple Locations
A pest control company with four locations gets its emails out of customers' spam folders.
- Client
- Brock Lawn and Pest Control
- Industry
- Lawn & Pest Control
- Services
- Managed IT · Email Delivery · Help Desk
The Challenge
Brock sends service agreements, forms and invoices to customers by email, many of them from the field service and billing systems the company runs on. When those emails started landing in customers' junk folders, or bouncing back, customers missed forms and payments came in late. On top of that, the company runs offices in four towns, with staff who need email on their phones and computers that work the same at every location.
What We Did
Flux Labs fixed the company's email sending records so the systems that send email for Brock are allowed to, which tells inbox providers the messages are real. We followed each spam report through until those emails reached inboxes, and keep the records up to date when a new system starts sending. Day to day we look after the computers at all four locations, order and set up new computers and monitors, reset passwords and two-step sign-ins, set up phones, and install scanners and label printers.
The result
What changed for Brock Lawn and Pest Control
Customer emails from Brock's own systems are set up to be trusted by inbox providers, the four locations share one setup, and staff have a help desk to call for anything from a locked account to a new computer.
Lessons for other service companies
- If your software sends email for you, your domain's sending records have to say so.
- Emails in the junk folder cost money: missed forms, late payments.
- A business with several towns needs one standard setup across them.
Make sure your emails reach your customers.
On a 15-minute call we'll look at your setup and tell you what it needs.