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Admin settings
Every portal setting in one place. Only admins see this page. The logs are on Logs.
Clients marked Inactive in SuperOps are hidden automatically. Set one to Shown to keep it visible anyway.
Checking systems…
Who can email clients. Technician works in the portal but can't send reports, health summaries or assessments to clients. Can send can. Admin can send and also manage this page and client recaps. People show up here the first time they sign in, or import them from Microsoft 365.
Staff in Entra. Ticked people are added as technicians; change their level below afterwards. Unticked: disabled accounts, no license, or already here.
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Report emails
Every backup server sends its job reports to . We work out the client from each report: a saved rule (sender and job name) first, then computer names that belong to one client, the sender's domain, and a job name that starts with the client's name ("Parker - SRV01 Nightly"). Pick the client for anything left over once, and it's saved as a rule.
Reports we couldn't match
Saved rules
Try a report
Paste a report (the email's subject and its text or HTML source) to see how it reads and which client it would go to. Nothing is saved.
Live link
Not watched
Computer standard
What "meets our standard" means on every client's computer replacement plan. Clients see these lines on page one of the plan. A computer with an exception (set on the client's Computers area) is listed but never counted as a replacement.
What clients see
Where alerts go
Point each system's alert emails to this address. Ticket replies, bank alerts and backup reports don't belong here (backups have their own address).
What each kind of alert does
Queue: needs someone, shows on the Queue. Digest: good to know, in the morning digest. Quiet: kept for the record only.
| Source | Kind of alert | Last 24 hours | What it does |
|---|
Morning digest
Weekdays at 7 AM Central: what needs someone and who is on it, what's good to know, and what fixed itself.
Try an alert
Paste an alert email to see how it would be read and where it would go.
Read recent emails again
After a new kind of alert is added, read the last 3 days of emails again so their problems, emergencies and clients follow today's rules. Problems someone marked Done are left as they are.
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Who gets alerts
Each person gets the email, and a push on every phone where they've turned on alerts in the app. Phone alerts follow their quiet hours.
What sends an alert
Microsoft 365 account watch
Spots client accounts that are blocked, deleted, turned into shared mailboxes or added, including changes made outside the portal. Changes the portal made itself were already alerted, so the watch only logs them.
Changes show on the public status page as soon as you save. Incidents and maintenance are posted on the Status page.
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What clients see on the status page
Open itEach client's recap starts from this list. People come from the client's users in SuperOps; Client Admins and Approvers start ticked. Your changes are kept for every later recap. You can still change one recap's list before you send it in Client recaps.
